When We Are Closed
If you phone the surgery outside of normal working hours you will be asked to hang up and dial 111. Calls are taken by trained staff who will make referrals as needed to the out-of-hours provider or direct you to the most appropriate service.
We use an out-of-hours (OOH) provider called Care UK, to provide medical care to all of our patients. They can visit you at home as needed but they are unable to deal with routine requests such as prescriptions or booking surgery appointments.
NHS 111 service has replaced NHS Direct and is for people:
- who need medical help fast, but it is not a life-threatening 999 emergency
- who need health information or reassurance about what they should do next
- who think they need A&E or another NHS urgent care service
- who dont know who to call for medical help or who don't have a GP
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.